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Operations Coordinator

Title: Operations Coordinator

Department: Operations

Location: Toronto, ON.

Application deadline: None

Quark Expeditions is seeking a dynamic, personable candidate who is looking to combine a love of adventure & expedition travel with their solid organizational, logistical and interpersonal skills to prepare for our Arctic and Antarctic programs. The position will be based at our Toronto office as part of our Operations Team.

The Operations Coordinator is a position within the Operations Department, coordinating a variety of ongoing projects and assisting in planning for the current and future seasons. The Operations Coordinator will assist the Operations Specialist and Operations Manager to ensure our field staff are equipped with the materials, supplies and support required to deliver an exceptional onboard product.

Relationship to others:

The Operations Coordinator has daily contact with others within the Operations Department as well as individuals from other departments, such as Sales, Marketing, Product, IT and Finance.

The Operations Coordinator reports directly to the Operations Manager and has no direct reports.

Key responsibilities:     

  • Assisting in submitting various permits required to operate in the polar regions
  • Assisting in scheduling community visits where applicable.
  • Helping to prepare and submit reports to the permitting authorities (IAATO and AECO) in a timely manner
  • Assist in the organization of set-up and pack-up logistics for the start-up and end of season activities
  • Support the team with tracking, organizing, archiving copies of contracts and insurance
  • Support the team in the logistics of shipping gear to various international ports to rendezvous with the company’s vessels
  • Assist in inventory tracking and analysis
  • Assist in preparing material required by the field staff to deliver our onboard product well
  • Liaising and communicating with other departments in projects and daily activities
  • Contribute to improving processes within the operations department

Key requirements skills and qualifications:

  • Experience using database and other software platforms, such as; Excel, Word, SharePoint, Pages etc.
  • College diploma or equivalent
  • Ability to build and maintain effective working relationships
  • Operations experience, ideally in the travel industry or other luxury product
  • Ability to assist in a variety of projects and manage a varied workload
  • Strong sense of integrity
  • Collaborative worker
  • Attention to detail
  • Sense of urgency when required
  • Ability to work within an informal entrepreneurial team but within a corporate context
  • Strategic and innovative thinker
  • Excellent English communication skills


About Quark

The Company Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers; the first to take travelers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.