Business Intelligence Manager

The Company 

Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers; the first to take travelers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.

The Opportunity - 6 Months Fulltime Contract

Quark Expeditions has been growing exponentially over the last few years and we need our business systems and KPI reporting to keep up with the growth. The commercial department is looking for a technical-minded and highly driven individual with a business systems background to help us enhance our processes and KPI reporting. 

The weekly KPI report is important to the management of the business and touches nearly every department at Quark Expeditions, while also reporting business performance to Travelopia, Quark’s parent company. In this role, the successful candidate will be primarily responsible for assuming the weekly KPI reporting function, and over the period of the contract, improving KPI functionality and automating the reports to achieve a more timely and accurate delivery to stakeholders. Additionally, the role will provide a driven individual the opportunity to develop and apply analytical skills to find additional efficiencies and make significant impact on revenue management.

The incumbent reporting to the Commercial Director will work closely with the Yield Manager to master current Quark business systems and reporting with the goal of fully assuming the function. The incumbent will master the systems, ensure stakeholder requirements are reflected and will work towards creating more focused automated revenue reports as well as commercial tools. The position will be based at our Toronto office at Yonge and Davisville.

Duties & Responsibilities:

Manage the following projects:

1) Perform stakeholder analysis and design/redesign the following revenue reports:

  • Weekly revenue KPI dashboard
  • Weekly commercial and yield report
  • Monthly trading report

2) Develop and Implement the following commercial tools:

  • Inventory tracking tool
  • Forecasting tool
  • Group quoting tool 

3) Work closely with IT to automate the revenue reports and in making the tools live through data feed from the reservation system

4) Find new efficiencies in current processes and implement solutions

5) Optimize the reporting functionality of SAP Business Objects          

Requirements:

  • 5-7 years of experience working with large relational databases in a medium to large organization
  • 7-10 years of experience working in a business and/or finance environment
  • Degree in Commerce, Finance or Computer Science
  • Experience with SAP Business Objects or similar enterprise level reporting system
  • Advanced Excel skills, ability to quickly and accurately merge and summarize information from multiple sources
  • Demonstrated ability to write complex SQL queries
  • Superior analytical skills and ability to maintain high levels of accuracy
  • Successfully executed large cross-functional technical projects on time
  • Ability to troubleshoot database system errors
  • Proven ability to interact with senior level management across functions
  • Self-starter with high degree of initiative
  • Excellent communication skills and ability to articulate abstract concepts
  • A collaborative people person and a good listener

Nice to have:

  • Strong understanding of finance
  • Previous experience working in the travel industry
  • Working knowledge of SoftTrip

About Quark

Quark Expeditions is the world leader in polar adventure travel. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers; the first to take travelers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.

Title: Business Intelligence Manager
Department: Commercial Team
Location: Toronto, ON.

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