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Travel Insurance

As we venture to some of the most remote regions of the world - and our guests often travel great distances to join our expeditions - we are pleased to offer passengers the protection and peace of mind provided through Trip Mate Travel Protection Plans.  

Trip Mate: a Generali Global Assistance & Insurance Services Brand


Tour & Cruise Deluxe or Deluxe Plus Travel Protection (Optional Plans for Purchase) 

Per the Terms and Conditions of Sale, our cancellation policy per cancellation period is listed below

Within 15 days after booking confirmation 
Booking must be confirmed more that 180 days prior to Day 1
Free Cancellation
From 15 days after booking confirmation up to 180 days prior to Day 1$1,250 USD, AU$1,950, £1,000, 1,150 or CA$1,700
179 to 120 days prior to Day 1Loss of deposit
119 to 90 days prior to Day 150%
89 to 60 days prior to Day 175%
59 to 0 days prior to Day 1100%

With this in mind, we strongly suggest Quark travelers purchase a Travel Protection Plan that includes the following benefits: trip cancellation/trip interruption, emergency medical, baggage and baggage delay, and additional emergency evacuation/repatriation of remains benefits.

These benefits are part of the optional Plan available for purchase through Trip Mate Tour & Cruise Deluxe Travel Protection Plan.

Or, you may choose Trip Mate Tour & Cruise Deluxe Plus Travel Protection Plan, which in addition to the above coverages also offers a cancel for any reason benefit. The Cancel for Any Reason Benefit applies if You have purchased the Plan within 21 days of the date Your initial Payment or Deposit for Your Trip is received. It allows You to cancel Your Trip for ANY reason not otherwise covered by the Plan Documents and be reimbursed for 75% of the unused non-refundable prepaid expenses for Travel Arrangements You paid for Your Trip, provided You insure 100% of Your Prepaid Trip costs that are subject to cancellation penalties or restrictions and cancel Your Trip two (2) days or more before Your Scheduled Trip Departure Date. 

Trip Mate Tour & Cruise Deluxe or Deluxe Plus Travel Protection Plans are available for purchase and can be reviewed HERE. NON-U.S. residents wishing to review or purchase insurance are asked to please contact a Quark Polar Travel Adviser for details


Emergency Evacuation Insurance (Included & Complimentary)

Emergency Evacuation insurance is complimentary for Quark passengers, and is purchased on your behalf through Repoint. The Emergency Evacuation Benefit maximum of up to $500,000 per paying passenger provides coverage while traveling with Quark between the first and last day of ship-based travel. Additional days of travel pre- and post-expedition are not covered. 


Frequently Asked Questions about Travel Insurance

Why should I purchase travel insurance on my polar expedition?

Given the remote regions you will be visiting, and the cost of a polar expedition, travel insurance is strongly recommended to protect yourself, and to protect your investment.

What is the difference between Medical Insurance and Emergency Evacuation Insurance?

Emergency Evacuation Insurance covers you to travel to the nearest area where you can obtain medical care. Medical Insurance then takes over to cover medical expenses, such as medical procedures, doctor/hospital fees, prescriptions, etc.

What part of my expedition do I need to cover with travel insurance?

It is recommended you purchase travel insurance coverage for the entire cost and duration of your travel plans.

What if I have travel insurance through my own credit card benefits?

It is your responsibility to find out what travel insurance coverage/benefits you may have through any credit card company or loyalty program.


Frequently Asked Questions about Trip Mate Travel Protection

What is covered under Trip Mate Travel Protection?

Trips Mate offers comprehensive travel protection plans to choose from. Please click here for coverage options and details.

When do I need to purchase Trip Mate Travel Protection?

If you have a pre-existing medical condition, Trip Mate Travel Protection must be purchased within 21 days of initial payment. If you do not have a pre-existing medical condition, it can be purchased up to 72 hours prior. 

Will Trip Mate Travel Protection cover my flights and additional hotel nights if I book them on my own?

Yes, flights and additional hotel nights can be added under Travel Protection coverage. You would need to provide the total dollar value of the additional travel components, as well as the dates.

 What if I need to add flights and/or hotels after I purchase Trip Mate Travel Protection?

You can upgrade your Trip Mate Travel Protection policy at time of booking flights and/or hotels (premium will increase in cost).   


Information You Need To Know 

This advertisement contains highlights of the plans developed by Trip Mate, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T210 et al and TP-401 et al, and non-insurance Travel Assistance Servicesprovided by Generali Global Assistance, FootprintID® and Blue Ribbon Bags. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll-free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, a Generali Global Assistance & Insurance Services brand, 880 SW 145th Avenue #400 Pembroke Pines, FL 33027; 1-833-297-2258; We are licensed in all states. While Trip Mate markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Trip Mate, and Trip Mate does not receive compensation from USF for providing the non-insurance components of the plans. To review full plan details online, visit for Deluxe Plan details, or for Deluxe Plus details.