How The Quark Expeditions Protection Promise Can Work For You
The pandemic dramatically impacted the travel industry, ultimately challenging companies to enrich their booking terms with greater flexibility. Many travel operators, Quark Expeditions included, have provided guests with that much-needed flexibility throughout the pandemic. We are pleased to advise we have added further enhancements to our rebooking policies.
- For new bookings made from September 7th, 2022 onwards.
- For bookings made before September 7th, 2022 please refer to your booking documents or contact one of our Polar Travel Advisors.
The Quark Expeditions Protection Promise
Our five-fold promise to you:
Free cancellation if you change your mind within 15 days. No questions asked.
Any cancellation fees incurred up to 60 days prior to the voyage can be applied to your new voyage when booked within 1 year of cancellation.
Zero surcharges mean the price you book is the price you pay.
Quark Expeditions will refund your trip if Quark Expeditions cancels your voyage.
Easily rebook if you have to cancel your trip within 29 to 1 day of the voyage due to COVID-19 reasons*
Full Expedition Terms and Conditions apply
TERMS AND CONDITIONS
*COVID-19 PROTECTION GUARANTEE
Easily rebook if you have to cancel your trip within 29 to 1 day of the voyage due to COVID-19 reasons (as defined below).
Quark Expeditions will agree to waive our usual cancellation and rebook charges and provide the following rebooking options:
1. Choose to receive 100% Future Travel Refund Credit* to rebook without any cancellation and rebook fees on a voyage that departs within 1 year of your original voyage.
2. Choose to remain on the Standard Terms and Conditions cancellation terms applicable at the time of booking.
To be eligible for the COVID-19 Protection Guarantee, accounts need to be in good standing or will be subject to the Standard Terms and Conditions cancellation terms applicable at time of booking.
For the purposes of these terms an eligible “COVID-19 reason” is either:
- If you are denied embarkation onto a Quark Expeditions operated vessel or charter plane due to Quark Expeditions’ COVID-19 health and safety protocols in effect at the time;
- Quarantine requirements upon entry to the country of embarkation of the Vessel, or a COVID-19 government travel ban either in your home country or into the country of embarkation.
Guests must notify Quark Expeditions through their travel professional used to make the booking or with Quark Expeditions if you booked direct, of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason.
Quark Expeditions will acknowledge requests received in writing. We have the right to refuse to allow you to cancel and issue a rebook option where we are not reasonably satisfied that you are canceling for a COVID-19 reason. In such circumstances, normal cancellation terms will apply.
*FUTURE TRAVEL REFUND CREDIT (FTRC)
a. The FTRC may be redeemed on any voyage operated by Quark Expeditions which departs within 1 year of the original canceled voyage departure date.
b. The FTRC will be issued in the name of traveler for the amount of the payments received by Quark Expeditions as of the time of cancellation in respect of the cruise fare, extra hotel nights, transfer packages and/or adventure options.
c. No FTRC or any other credit will be given for flights, fees and pre/post packages purchased through Quark Expeditions and such services are subject to terms and conditions of those service providers. Please contact Quark Expeditions for details of such and the relevant cancellation charges.
d. If the rebooked voyage is more than the FTRC value, the guest must pay the difference.
e. A FTRC may only be used once and towards one voyage. Should a voyage cost be less than the value of the FTRC then any remaining balance can only be used for additional services or ancillary extras relating to the rebooked voyage provided such are booked a minimum of 7 days prior to the voyage start day. After this date, the remaining value of the FTRC is forfeited.
f. The FTRC is combinable with in-market promotions. Exceptions may apply.
g. The FTRC is 100% non-refundable
h. The FTRC can only be redeemed against a new booking, and cannot be used to pay the deposit to an existing booking, applied to a past booking or a booking that has been paid in full.
i. The FTRC cannot be redeemed for cash or cash equivalent
j. A maximum of 100% of the value of the FTRC can be transferred once to a friend or family member to be used against a new booking. This offer is subject to Quark Expeditions’ approval prior to creation of the new booking and is subject to that person accepting Quark Expeditions’ then applicable Booking Terms and Conditions when using their FTRC to book a Quark Expeditions voyage.
k. Transfer requests must be made in writing to Quark Expeditions. No partial transfers of a FTRC is permitted.
l. When a guest elects to cancel their voyage, in order to be eligible for a Future Travel Refund Credit, the guest’s booking file must be in good standing where all payments are up to date as per payment scheduled agreed to at the time of booking. Standard Booking Terms and Conditions will apply for any files that are in arrears (late payments).
m. The then applicable Booking Terms and Conditions apply to all bookings made using the FTRC.
n. Should you cancel your rebooked voyage made with an FTRC either in whole or in part then cancellation charges will be as per the Standard Booking Terms and Conditions save that if they provide for any cash refund then where the booking was made using a FTRC then any refund due up to the value of the FTRC shall be issued in the form of a further FTRC and not cash and such FTRC shall be capped at 100% of the original FTRC value issued for your originally canceled booking.
o. If Quark Expeditions cancels a voyage where an FTRC has been used then Standard Booking Terms and Conditions apply save that notwithstanding anything else in those terms a new FTRC will be issued with a new expiration date of 3 years from date of the canceled voyage and no cash refund in respect of the FTRC element of the booking shall be provided.
p. In the event of a FTRC issued by error, with an incorrect monetary value or other details incorrect, we reserve the right to void the refund credit and issue a new one and shall have no liability whatsoever in respect of the first refund credit and any decisions made by you in respect of the same.
q. We are not responsible for lost, stolen or destroyed FTRCs.
r. These FTRC terms shall be governed by the law and jurisdiction in the Booking Terms and Conditions which applied to the original booking in respect of which the FTRC has been issued.
s. FTRCs are not issued to any party that booked a charter, group, separately negotiated rates and/or terms outside of our public offers or otherwise did not accept the standard Booking Terms and Conditions for their original booking. Please contact your group or charter agent directly.
t. Guests who have booked through a Tour Operator or agent may be subject to separate booking terms and conditions. If a guest booked through a Tour Operator, please contact your Tour Operator agent directly. In such circumstances these FTRC rights and terms and conditions do not apply
u. Offer may be withdrawn or amended at any time without notice.
a. The cash refund shall be in respect of the cruise fare, extra hotel nights, transfer packages and/or adventure options provided by Quark Expeditions only and will be credited to the original method of payment.
b. Upon receiving written notification, cash refunds may take up to 90 days to process.
c. The refund of 3rd party items such as flights, fees and pre/post packages (whether purchased through Quark Expeditions or third parties) are subject to terms and conditions of those service providers. Please contact your agent or the supplier directly to discuss options
d. Any Future Travel Refund Credits applied to an active booking are not eligible for a cash refund