As we venture to some of the most remote regions of the world - and our guests often travel great distances to join our expeditions - we are pleased to offer passengers the protection and peace of mind provided through Trip Mate Travel Protection Plans.
Tour & Cruise Deluxe or Deluxe Plus Travel Protection (Optional Plans for Purchase)
Per the Terms and Conditions of Sale, our cancellation policy states that clients who for any reason cancel their intended expedition participation 120 days or fewer prior to departure forfeit all payments. With this in mind, we strongly suggest Quark travelers purchase a Travel Protection Plan that includes the following benefits: trip cancellation/trip interruption, emergency medical, baggage and baggage delay, and additional emergency evacuation/repatriation of remains benefits.
These benefits are part of the optional Plan available for purchase through Trip Mate Tour & Cruise Deluxe Travel Protection Plan.
Or, you may choose Trip Mate Tour & Cruise Deluxe Plus Travel Protection Plan, which in addition to the above coverages also offers a cancel for any reason benefit. The Cancel for Any Reason Benefit applies if You have purchased the Plan within 21 days of the date Your initial Payment or Deposit for Your Trip is received. It allows You to cancel Your Trip for ANY reason not otherwise covered by the Plan Documents and be reimbursed for 75% of the unused non-refundable prepaid expenses for Travel Arrangements You paid for Your Trip, provided You insure 100% of Your Prepaid Trip costs that are subject to cancellation penalties or restrictions and cancel Your Trip two (2) days or more before Your Scheduled Trip Departure Date.
Trip Mate Tour & Cruise Deluxe or Deluxe Plus Travel Protection Plans are available for purchase and can be reviewed HERE. NON-U.S. residents wishing to review or purchase insurance are asked to please contact a Quark Polar Travel Adviser for details.
Emergency Evacuation Insurance (Included & Complimentary)
Emergency Evacuation insurance is complimentary for Quark passengers, and is purchased on your behalf through Repoint. The Emergency Evacuation Benefit maximum of up to $500,000 per paying passenger provides coverage while traveling with Quark between the first and last day of ship-based travel. For land-based expeditions, coverage is provided between the first and last day of accommodation at Arctic Watch Wilderness Lodge and at Barneo Ice Camp. For ship- and land-based trips, additional days of travel pre- and post-expedition are not covered.
Frequently Asked Questions about Travel Insurance
Why should I purchase travel insurance on my polar expedition?
Given the remote regions you will be visiting, and the cost of a polar expedition, travel insurance is strongly recommended to protect yourself, and to protect your investment.
What is the difference between Medical Insurance and Emergency Evacuation Insurance?
Emergency Evacuation Insurance covers you to travel to the nearest area where you can obtain medical care. Medical Insurance then takes over to cover medical expenses, such as medical procedures, doctor/hospital fees, prescriptions, etc.
What part of my expedition do I need to cover with travel insurance?
It is recommended you purchase travel insurance coverage for the entire cost and duration of your travel plans.
What if I have travel insurance through my own credit card benefits?
It is your responsibility to find out what travel insurance coverage/benefits you may have through any credit card company or loyalty program.
Frequently Asked Questions about Trip Mate Travel Protection
What is covered under Trip Mate Travel Protection?
Trips Mate offers comprehensive travel protection plans to choose from. Please click here for coverage options and details.
When do I need to purchase Trip Mate Travel Protection?
If you have a pre-existing medical condition, Trip Mate Travel Protection can be purchased up to 3 weeks prior to departure, subject to Trip Mate’s terms and conditions. If you do not have a pre-existing medical condition, it can be purchased up to 72 hours prior.
Will Trip Mate Travel Protection cover my flights and additional hotel nights if I book them on my own?
Yes, flights and additional hotel nights can be added under Travel Protection coverage. You would need to provide the total dollar value of the additional travel components, as well as the dates.
What if I need to add flights and/or hotels after I purchase Trip Mate Travel Protection?
You can upgrade your Trip Mate Travel Protection policy at time of booking flights and/or hotels (premium will increase in cost).
Information You Need To Know
Trip Mate benefits on this page are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages. This advertisement does not constitute or form any part of the Plan description or any other contract of any kind. Plan benefits, limits and provisions may vary by state jurisdiction. To review full plan details online, visit tripmate.com/wpR774D for Deluxe Plan details, or tripmate.com/wpR774P for Deluxe Plus details. Trip Mate plan payments are made up of Insurance Benefits and Non-Insurance Services. Insurance Benefits are underwritten by: United States Fire Insurance Company, 5 Christopher Way, 3rd Flr, Eatontown, NJ 07724 under Policy Form Series T210. Non-Insurance Services: are not insurance benefits underwritten by United States Fire Insurance Company. One Call 24-Hour Assistance Services are provided by: One Call Worldwide Travel Services Network. and Global Xpi Medical Records Services are provided by Trip Mate. Plan Administrator: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO 64114, 1-800-423-3632.